Refund Policy

Last updated: August 4, 2026

Thank you for shopping at Sunbuya. This policy explains your rights regarding returns, exchanges, and refunds.

Your Right to Cancel (UK Consumer Contracts Regulations)

If you are a consumer shopping from the UK, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right, you must inform us of your decision to cancel by a clear statement (email, letter, or phone) before the 14-day period expires.

Returns

After cancelling, you have 14 days to return the goods to us from the date you notify us of your cancellation. Items must be:

• Unused, undamaged, and in the same condition you received them
• In their original packaging where possible, with all accessories, manuals, and parts included
• Accompanied by proof of purchase (order number or receipt)

Please note: for hygiene, safety, or made-to-order reasons, some items (such as custom-cut or personalised products) may not be eligible for return unless faulty. This will be indicated on the relevant product page.

How to Start a Return

To start a return, please contact us at contact@sunbuya.shop or +44 7848 152166 with your order number and the reason for return. We will provide instructions on how and where to send your item.

Items sent back to us without first requesting a return may not be accepted.

Return Shipping Costs

Unless the item is faulty, damaged, or not as described, you are responsible for the cost of returning the goods to us. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

If your item is faulty, damaged on arrival, or incorrect, we will cover the cost of return shipping and offer a full refund, replacement, or exchange.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days. Please note that it may take additional time for your bank or card provider to process and post the refund.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the issue, and we will arrange a replacement, exchange, or full refund at no additional cost to you.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us at contact@sunbuya.shop. Exchanges are subject to stock availability.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at contact@sunbuya.shop.

Contact Us

For any questions about returns or refunds, please reach out to:

• Email: contact@sunbuya.shop
• Phone: +44 7848 152166
• Post: Sunbuya, 32 Guild Street, Aberdeen AB11 6NB, United Kingdom